FAQ

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FAQ are answered below

All important questions frequently asked by our users, explained in a clear and understandable manner.


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Basics  

What type of site may I build?
What limitations do I have when building my website?
What makes us different from other similar solutions?
What do I need to build a site?
Can I add files to my site with FTP? 

 

What type of site may I build?

  • You can create and launch a personal or business website

  • You can update your website from anywhere in the world, using just a browser

  • You can add unlimited number of pages and any type of content - text, music, video, photo galleries and files

  • You can add interactive elements such as a discussion forum or blog, web forms, mailing lists

  • You can safely work on content changes while visitors are browsing your site

  • You can publish updates instantly

  • You can restrict access to specific areas on your site to select users

  • You can monitor site statistics

  • You can have your site hosted under your own domain

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What limitations do I have when building my website?

Each new version brings in new features which are automatically integrated into your website. Currently we do not offer the following capabilities:

  • There is no option for simultaneous editing of the same content by several users. Page-locking is on our todo list.
  • There are no different administrative access levels, approval work flow and history of changes.
  • There isn't an integrated shopping cart system with online credit card processing. But you can seamlessly integrate shopping cart and buy-now buttons through E-junkie, PayPal, 2CheckOut, Google Checkout and all merchant tools that allow for HTML script integration.
  • You can't use the tool as a general hosting solution - we don't offer FTP, SSH or ability to run custom scripts. We provide instead an integrated platform where you can build web sites without any need of FTP, SSH or scripting knowledge.
  • You need to be connected to the internet in order to edit your site.

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What makes us different from other similar solutions?

The key advantages that set our site creation tool apart from the multitude of website building tools are:

  • Professional and highly customizable designs
  • An integrated platform to launch, manage and host a website with all types of content and interactive features
  • Flexible pricing structure to accommodate any type of web project
  • Easy to use even for beginners with no technical skills at all

 

What do I need to build a site?

  • A browser and internet connection. A couple of hours,  And, of course, content and ideas!

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Can I add files to my site with FTP?
  • No, we doesn't support FTP. The product has been designed with the aim to allow people without technical skills to create feature-rich web sites. We are not trying to compete with companies offering standard FTP-based hosting. This market has been saturated and we can't really provide any competitive advantage there.


 

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Edit Site Content  
How many pages can I add on my site?
How do I add a page without listing it in the Navigation Menu?
My navigation menu is missing in Normal view although it is visible in Admin view.
Can I create an intro (splash) page with no navigation on it?
Can I change the size, font and color of text?
Can I paste content from other programs or internet sources inside the Text and Image Editor?
Why do I have strange characters showing up inside my text content?


How many pages can I add on my site?
  • You can add an unlimited number of pages with as much content as your account storage allows.

How do I add a page without listing it in the Navigation Menu?

  • Click the New Page label at the top left of your site in Admin View.
  • Fill in the page title and deselect the "Add to Nav Menu" check box
  • Press "Add"

The newly added page will not be listed in the navigation. You can link to it from other pages on your site.

 

My navigation menu is missing in Normal view although it is visible in Admin view.

  • Please check if your Navigation Menu is not hidden from viewers. Any content hidden from viewers is not visible in Normal View even after publishing the page, and appears greyed in Admin view. To make the menu visible in Normal View, roll over the menu and make sure a blue rectangle will mark the area of the whole menu. Then, from the blue wrench icon appearing on top left  select More and "Show to viewers". Publish the page. Your menu should now be available in Normal View as well.

 

Can I create an intro (splash) page with no navigation on it?

  • Yes, choose Splash layout for your page, from Page Layout option. The Splash page layout has no navigation, just content areas.

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Can I change the size, font and color of text?

  • The font, color and size of the predefined text styles have been carefully selected to match the feel and look concept of each particular design. The fixed number of styles ensures flawless migration between the different designs and therefore, most designs do not have the option to change the text styles. Some of the advanced designs, however, feature an extended set of font themes as well as the ability to upload your own CSS. Advanced users may also change the text styles using the HTML Snippet option.

 

Can I paste content from other programs or internet sources inside the Text and Image Editor?

  • Yes, you can easily Copy (Ctrl+C) and Paste (Ctrl+V) content from other internet sources or documents available on your computer. When you paste the content inside the Text and Image editor all text styles will automatically be converted to match the styles of your design and preserve consistency of layout.  Please note:
  • If you are copy-pasting text and images content from a file residing on your machine, you will be prompted to upload the images. Simply copy-paste their URLs as provided in the prompt or browse to each specific image.
  • If you are copy-pasting content containing elements with active scripting (for instance drop-down menus, advanced controls) these elements will be removed on pasting inside the Text and Image editor.

Why do I have strange characters showing up inside my text content?
  • If your browser displays glyphs, question mark or other characters inside your page content, you need to change your encoding as follows:
1. Change your browser encoding to 'Western':
    • for Internet Explorer - go to View > Encoding > select Western European (Windows)
    • for Mozilla Firefox - go to View > Character Encoding > select Western (Windows-1252)
2. Change the encoding for each of your pages: in the Admin mode of your site, click Control Panel and select Page Properties. Open Special Features panel and from the Encoding dropdown select Windows 1252.

Videos and Music  
Can I insert music or movies on the page?
I added a media file using the Text and Images editor but it doesn't play in Admin view.
My video file does not play even after publish.
Can I create podcasts?
Adding audio to my website

Can I insert music or movies on the page?
  • Yes, the Text and Image editor allows you to insert music, videos or flash movies directly on the page. Here is the list of supported media formats within the Text and Image editor: See Tutorials here

  

"swf"

"avi"

"mpeg"

"mpv2"

"mp2"

"mpg"

"mov"

"asf"

 "mp2v"

"mp3"

"asx"

"wm"

"wmx"

 "aiff"

 

"wma"

"wax"

"wmv"

 "ivf"  

"wvx"

"wav"

"mpe"

 "mpa"  
"flv"

"m1v"

"aif" "aifc"  

   

Please note that only files with Flash Video (FLV) format will stream. To stream video files with different format you may either convert them to FLV or upload them to Google Video or You Tube and embed them in your website from there. See Tutorials here

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I added a media file using the Text and Images editor but it doesn't play in Admin view.

  • All media files will not play in your website admin. A placeholder image will denote the location of your media. After you publish the page, your media file will play in your end-user website view.

 

My video file does not play even after publish.

  • Make sure your browser has the needed media plugin to play the movie. Alternatively, you may convert your video to Flash Video (FLV) and play it with Adobe Flash Player, available on more than 99% from all internet connected computers.

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Can I create podcasts?

  • Yes, you can create podcasts by embedding Yahoo! Media Player in your site. Thus your website visitors will be able to play your audio files directly from your site.  See Tutorial


Adding audio player on your website!


Below you can check out the actual Free player that can play several tracks.


music.mp3


To add this player to your web site, you will need:

  • Audio files (in MP3 format)
  • File area on the page where you will upload your audio files.
Then:
  • Upload the MP3 files to the designated file area.
  • Add the following code inside an HTML Snippet anywhere on the page.
  • Publish the page and open the end-user view.

<script type="text/javascript" src="http://aws.netclime.net/AP/audio-player.js">
</script>
<script type="text/javascript">
if ( document.location.href.indexOf( "/Admin/" ) == -1 ) {
$( window ).addEvent( 'domready', function() {
AudioPlayer.setup( { width: 290 });
SK_AudioPlayer_Setup();
} ); } </script>
This code will convert all mp3 files (only in End-user view) uploaded in a file area into streaming audio and display the following audio controls:


Download - Free video to FLV converter - for PC or MAC (choose one)

Video to FLV.exe 25.0MB
Video Converter_Mac_intel.zip 11.5MB
Video_converter_Mac_powerpc.zip 8.5MB

Services  

What if I need help as I create my own website? 

How is my website managed and maintained?

I need to upload big files - how do I create a zip file on Mac?

How do I create a zip file on a Windows PC machine? 

 

What if I need help as I create my own website?

  • We assist you every step of the way. We can even place content for you.
How is my website managed and maintained?
You have several options: All options are included FREE of charge.
  • Create your own website unassisted.
  • We get you started and you take over. We still assist you anytime you need it.
  • We work together to create your website and we update and maintain it for you.

We offer 2 free updates per month.

I need to upload big files - how do I create a zip file on Mac?
  • You can create ZIP compressed files from within Mac OS X (which will shrink the file size - smaller file sizes mean faster file transfers). To create a compressed file; hold down the Control key and click on the file or folder and choose Create Archive. On Mac OS X 10.5 this option is compress "FILENMAME" 
How do I create a zip file on a Windows PC machine?
  • To create a zip file on a Windows PC machine, ‘Right-click’on the file you want to compress, scroll down and select ‘Send To’, you should then see the ‘Compressed (zipped) folder’ option. This will create a zip/compressed version of the file on your desktop to attach.

Fees  

Do you need more money down than the monthly fee?

Is the "FREE" trial really FREE?

What happens if I decide to cancel a yearly plan before the year is done?

Do you need more money down than the monthly fee?

  • No. It is a monthly service plan.

Is the "FREE" trial really FREE?

  • Yes. You have 30 days to try our services with no credit card or personal information required.

 

What happens if I decide to cancel a yearly plan before the year is done?

  • We refund any remaining months due to you.

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